Return Policy for Release Marine Clothing
We want you to be perfectly satisfied with your purchase. All of Release Marine Clothing products are guaranteed. If you are not satisfied with your purchase for any reason, we will gladly provide a refund for your order. All returns must be made within fourteen (14) business days of receipt.
Sorry, we cannot accept returns on any items that have been worn, personalized, monogrammed, special order items or on items damaged through normal wear and tear. All items must be in original condition including all tags on items. In the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours so that we may replace the damaged merchandise.
Returns are easy. You may use the shipping carrier most convenient for you!
You can return the merchandise through the mail or via UPS or FedEx for a refund or replacement. To make a return by mail, just complete the Return information and simply indicate the reason for return and the action to be taken, such as replacement or refund. Place this information along with a copy of your invoice/receipt in the box with your merchandise.
- Phone Number
- Order Number
- Item Description/Name
- Reason for Return
- Action to be taken upon return
- Credit Card Information
Send the package to:
Release Marine Clothing
105 Portsmouth Lane
Newport, North Carolina 28570
We will process your return and follow your instructions. We will issue you a credit to your credit card within five (5) business days, less any shipping or other non-refundable fees or charges.
If you have any questions regarding your return, please call 252-432-6861 Monday – Friday from 9:00 a.m. to 5:00 p.m. EST.
We make every effort to complete and ship your order as quickly as possible, usually within the same business day, after receipt of your order. Please allow 5 to 7 business days for delivery of items in stock. Items ordered together are not necessarily shipped together.
We will notify you if any item is backordered or if it cannot be shipped within 30 days and you will be given the option to cancel your order. Items are not charged to your credit card until shipped, unless it is a special order (i.e. monogram items). All monogram orders will be charged when the order is submitted.
Orders received after 1:00 p.m. EST (Eastern Standard Time) will be considered “received” on the next business day. All orders received after 11:00 p.m. EST on Friday through Sunday will not be processed or shipped until the following Monday. Once your order ships, Release Marine will send you an e-mail with the details of your shipping, including a tracking number so that you may track your shipment.
We do not ship to Post Office Boxes.
Release Marine ships via UPS or Fedex Ground at this time. If you need your order expedited, please email us at firstname.lastname@example.org.
Over-sized Items, International Orders and other unique situations will be handled on a case-by-case basis.
This privacy notice discloses the privacy practices for http://www.releasemarine.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Security, We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.